I placed an order with this company online, and they were initially processing my order for a long time. When I reached out to ask where it was, the apologized for the delay and were able to ship it right out. Upon arrival, it was the wrong item. They asked me if I wanted to keep the new item for less, and told me the item I had ordered was on back order but could order it as soon as it became available and they would let me know when that was. They did right by me!