wendy c.

I thought Id try LIFEBOOKER since I always have good experiences with GROUPON. I had a TERRIBLE experience. I dont see an entry for the service I bought coupons (or 'Loot') as they call it... for IN THE ZONE DELIVERY - STAY AWAY FROM IN THE ZONE DELIVERY! I cannot stress this enough.

First you pay for these coupons and they give you a discount on the Food service. But you have to register for trhe IN THE ZONE DELIVERY online and use one of the coupons to do so... WELL - 1) It tried to get online to them for a full day to no avail - their site wasnt functioning properly. I SHOULD have stopped there. I called them. Not able to get a human... tried a few times, even left a voice message. Nothing.

The next day I figure Ill try again, maybe they were having tech troubles... I get on. I have to make out the menu that I want for the week - so I do this. It takes time.
I get a reply on my email confirming each meal I ordered for the weeks worth... each day. So i think - Great! Im in business...
NO. THE FOOD NEVER CAME!

SO then I try calling them to let them know - again - nobody gives a damn - I contact LIFEBOOKER and tell them I want a full refund. I'm not using this business... Im not going to get their food - I SEE they are not together, am I going to trust them with food I put in my nouth? NO WAY.

SO LIFEBOOKER says they'll look into it for me...

What happens... LIFEBOOKER tells me they'll only refunf me HALF of my money - since I USED THE COUPON NUMBER to log into the system for IN THE ZONE DELIVERY... OF COURSE I DID! How was I to register to get my food? That never came?

And then THEY finally give me a contact at ITZD... and THAT guy tells me its my own fault the food didnt come because I put a hold on my deliveries WTF?

So I explain to him - no... I didnt. And moreover I have had nothing but trouble communicating w this company and I no longer want their food - No service has been provided, therefore I want my refund whoever is giving it - them or Lifebooker... I want a FULL refund.

They are insisting they arent going to reimburse me even though Im not using them? NOT SO SMART. I plan on letting EVERYONE know to STAY AWAY FROM IN THE ZONE DELIVERY and frankly - LIFEBOOKER should pay me back my full amount knowing I am not using that service and discontinue working with that company.

I called my credit card company and opened a dispute claim.
Save yourself any problem and dont go with these people