I purchased an adorable doormat with a llama on it. It was expensive-ish but I had to have it. After less than a week outside poor Larry the Llama started losing all its color. Customer service was wonderful and sent me another one. Sadly Larry the 2nd has same issues straight away. Not much use having a doormat you cant have outside. UG customer service was sympathetic about the fail and refunded me right away. They were great and I really appreciated their attention and care.