FIRST TIME buyer, bought a HALF little back pack. PICTURE showed the item COVERING most of the ''back'' of an adult... this came and it maybe fits a barbie doll. COSTS $25. They want the ORIGINAL SHIPPING AMOUNT AND $11.61. SO IN ESSENCE. They make it so you WON'T RETURN IT. You won't get any MONEY back. GARBAGE PEOPLE..
Hi Wendy! Our apologies for any inconvenience caused regarding your recent purchase. Generally speaking, if you wish to return an item, you will be responsible for the shipping costs as described in our return policy here: https://www.opensky.com/customer-support?article=2492115. However, that is not the case if an item is damaged or otherwise not as described. In any event, if you are in need of further assistance, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will do our best to help. You can also send us an email from: https://www.opensky.com/content/contact-us