Wendy B.

My son purchased an Acer Predator from Microcenter on 6/7/2017 and asked for the best warranty - I was with him and he was given the 2 year accidental damage protection plan. The laptop proved too heavy to take to college and he wanted something lighter. The salesman had told us we could bring it back if it wasn't the right fit for him within a few weeks and he did. My son purchased an Apple MacBook Pro and asked for the same coverage. They sold him a 3 yr protection plan which Broke down to 3 years of priority care and 3 yr appl macbk/air care plan. Since he asked for the same, he felt it was the same. There was no reason to question the salesman. It turned out he bought one plan, but there was another one that was a little bit more $$ that he didn't offer him which would've covered everything. The MacBook got a drink spilled on it and when he went to the store to swap it out, they kept it for a week and then finally decided it would not be covered. I went today to pick it up and talked to 3 different people - Eric Grierson, Knowledge manager (who understood why I was mad, but said the conversation was going in circles and there was nothing he could do), John Leisure (Apple Sales Consultant) and Thomas Oatts (Retail Sales Supervisor) and no one stood behind what happened to my son, but kept saying that their salesperson (who is no longer with the company) would never have done that. We have been a frequent customer of Micro Center since 2013 and have a list of receipts, we normally have a lot of confidence in the company but now I am worried that other customers don't realize what their warranties cover either and that a lot of other people will be in the same circumstance as us. Out $1500 with them asking for an additional $600 from my college student to fix what they did wrong.

The records that I have and the records that Micro Center have are similar in detail. However, the reason I filed the complaint is because of the warranty. When the original purchase was returned, my son requested the SAME warranty. After visiting the store, I was told that the SAME warranty was available, but WAS NOT sold to my son. Why would the salesperson make that decision for my son? Based on the salespersons decision for my son on what warranty he needed, the computer is not covered. This continues to be my complaint. Why would I pay an additional $600 when it was the stores error and not ours. My son was 18 at the time of purchase and I don't know what the salesperson was thinking or if he felt my son could not afford more based on his age.

This is what I am worried for - not only for my son - but for every customer that walks in the store. Each customer needs to be made fully aware of every warranty that is available and what it covers and what it don't cover. When I bought my computer as well as my daughters from Best Buy, when I left, the warranty was crystal clear. When my son asked for the same warranty, why wasn't he given the same warranty.
I have asked for a refund and they are not responding.