Olu A.

I read the reviews but I underestimated how crappy their customer service was. The rug I got was fine and met exactly what I was expecting but the rug pad was this thin plastic which wouldn't do anything for the rug of the size that I got. So I wanted to return it. It took one month for customer service to *tell me* that I should wait for a label in the mail. It took at least another month to find out there would be no label and I would have to pay a 15% restocking fee, there would be no label, and that I should track my own return package and if anything happened to it that it would be my fault.
And this was after several promptings to find out what had happened to my initial inquiry. I don't mind paying out of pocket for shipping but then why was I told to expect a label? Also, why am I so fearful that they may "accidentally" lose the product themselves or that they will damage it and blame it on me?
Their customer service left me with a lack of confidence in being able to recommend them or buy from them ever again. Again the rug was fine. The rug padding that was recommended to me offered no actual padding and the customer service was horrible. I want my time back.