Weijie D.

Very shady business and unbelievable rude customer service... I submit a rebate claim on Jan 3rd. And i was told it would be approved in 3-5 business days. But in anticipating that timeline, I called/chatted with them 3-4 times to inquery the status... no one could really help and give me an answer. I turned in my rebate proof 2 times as suggested by them, and someone told me to send in again today and asked me if I submit my rebate correctly... it's really frustrating. Apparently they thought it should have been approved and the reason is probably my submission. When I said I am firm on my correct submission, they then turned me away to call back in 10 days. The rep did not help and all they did was finding lame excuses and turning people away. Even more outrageous, when I asked her to escalate my case, the woman said ok let me write it down... then she put me on hold for 10 minutes, and never got back to me. I did not catch her name, but she was the worst without any humanity! I demand an investigation and the person be punished for such behavior. DON'T FALL INTO THIS TRAP! CANCEL YOUR MEMBERSHIP!