Warren M.

Each time I have visited an AutoZone they have been very helpful and have counseled me on specific parts and how they are inserted in my vehicle.
Today I visited the one at 280 Old Drug Store Rd, Garner, NC *******. I needed to change a headlight bulb and was going to change them both at the same time. I asked for some support because the truck is fairly new to me. The response of the employee was, "we are not authorized to change this part". I said okay, and proceeded to buy the part. I asked if he could repeat the expectation of AutoZone, and he said, "we are not authorized to change that part".
I proceeded to O'Reilly's, which was about a mile down the road. I bought the part from them and he coached me through the installation process.
My goal is not to eradicate but to educate.
I was of the opinion that Autozone's protocol included supportive installation. If not then make it known.