My first time ordering Dec. 17; my large canvas arrived flawed as it was not stretched properly. I was disappointed. In the Xmas rush I did not contact customer service until early Jan. 18. After submitting photos of my flawed canvas the company quickly remade my order and sent a beautiful replacement canvas. I had been anticipating a poor response based on reviews on this site so was surprised when my issue was dealt with so promptly! I will consider using this company again based on the quality of the canvas, colour reproduction, competitive pricing and customer service.