Walter P.

Called Sears Home Repair Services last month to have lawn tractor repaired and got an appointment. Repairman came out, in a loaner van as his van was without a motor, so he didn't have his tools or equipment needed for the call, couldn't get the tractor to start in any way whatsoever. Worked on it for about an hour trying to figure out the problem. Ordered the ignition switch and some six or seven other parts. Parts for the mower deck included as it was useless. Ignition switch came in about two weeks later. On July 20th I get an email saying to call about parts and to reschedule appointment as parts were not in. Called on the 22nd of July and was told by first representative that parts were on back order and were tentatively expected sometime two or three weeks later. She then said I needed to talk to the Benefits/Agreement Office. It was closed and the line disconnected instead of putting back in contact with someone. Tractor cannot be worked on until it is running due to motor and transmission requirements in that there is not way to troubleshoot ignition system nor transmission nor mower deck without back ordered parts and motor running. Protection Agreement office was closed, so line just shut off after saying they were closed. Called back, got disconnected. Called back again and representative said there was NOTHING he could do and that I would have to call the Agreement office tomorrow. Lawn Tractor should be replaced, since Sears once again cannot honor its AGREEMENTS in a timely manner. God bless.