Wade L.

I made a recent order & received a damaged shirt. I sent it back, using the "Pre-Paid" return shipping label, and asked clearly for a simple exchange. After days of waiting (over 1 week) I received a response that Tilly's had actually REFUNDED me HALF the price I paid for the shirt, claiming I was responsible for the "Pre-Paid" return shipping label. So, to recap, I received a damaged item, sent it back & asked for a simple exchange, and was denied. In fact they gave me about a 50% refund on my shirt. Unbelievable incompetence displayed during this experience with this usually great company. I suggest you take caution when ordering from Tilly's clothing, as they are not willing to reconcile in any way shape or form. I'm simply out of luck! Thanks alot, it was a gift for my brain-damaged older brother, who lives in a group home. Now he's out of luck as well. Thank you so very much for this experience, so I can notify others to exercise extreme caution when ordering from an incompetent company such as this. Customer service was unbelievably horrible...