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When I email, it takes about 1.5 days to respond to my email. I expected within same day turn times to respond to their expressed customers. If in case their customers have urgent matters, they would be answered within same day. As for call back over the phone, they only tried calling me back once and my phone had an issue which hung up. Therefore, I missed the opportunity to speak to representative just because the phone line got hung up and disconnected. Legal zoom should attempt to call their customers back second time to confirm. How I know legal zoom doesnt call back second time? Because I called and the automated sustem said I have a pending call back in the file and ask me to continue to wait, however no second call was made.
Vu P.'s review of LegalZoom earned 3 Very Helpful votes
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We are so sorry for the poor experience you’ve had; you deserve better. We’d like to fully review the details of your account & try to make things right. Please contact help@legalzoom.com for resolution and we assure you a manager will respond.