Vreny V.

Super important lesson learned today... I will never ever again buy anything from a store I don't know, without google-ing them first.
Following is a verbatim copy of the email I wrote them, only to get a response that they will still charge me:

I got back to you within less than 10 min of placing my order. I would have gotten back to you in only 1 minute of placing my order if I had received your order confirmation email in 1 minute.

Having canceled my order only minutes after placing it: nothing had been done or happened yet on your part no processing, no management work, no re stocking and no marketing in those couple of minutes between my hitting the order button and then cancelling right the minute after.
The order confirmation email that was sent to me, is automated so its not like you had to do any work on that either.

So for those reasons alone already: charging me ANY kind of fee would be absolutely totally unheard of and ridiculous, ESPECIALLY also, since NOWHERE on your order page or during the ordering process did it say that I would have to wait 2 weeks to get my order.

That shipping info was in the order confirmation email I received. I canceled my order within less than a minute of getting your confirmation email.
Had I known the shipping info that was in that email, in advance (meaning: during the ordering/payment process), I totally would not have ordered because I need what I ordered in much less time for a B-day present.
You might think to yourself: Yeah but you could have asked, or you could have checked. Sure but who on earth is going to expect that when he orders something, that it is going to take x number of days to process and then about 2 weeks to get it shipped. Even when I ship internationally it usually arrives in a week or less. I could never haven known or guessed shipping was going to take that long, given that I cannot remember last time I ever ordered or shipped anything that took more than a week to arrive.

In addition: I realize now, checking your website again after getting your response email, that yes your site has a link to policies at the very bottom of your webpage, and there is a FAQ on the top right.
However: who in his right frame of mind on a shopping website is going to take the time to go read a bunch of policies or a bunch of FAQ. Who these days has time for that? Lol. Doesnt one just want to go to the shopping site, buy the stuff, get it over with and move on?

Being in business myself, THAT is EXACTLY why I have all that really friggin important info on my sales/ordering pages on my business sites. My customers cant sign off or order till they scrolled all the way down and saw/read all the info. It prevents stuff like this from happening and keeps me and all my customers happy.

Nowhere during the ordering process on your site does it say anything about any policies, refund policies or any hidden 20% charges during the ordering process.

So as I said: you might, but you wont charge me the unnecessary 20%, because:

1) I like to believe that all the above taken into account that you are stand up people with enough integrity to do the right thing, which includes not charging me anything considering me cancelling within barely minutes means my order did not take you any work, time, restocking or effort on your part at all. The order barely went through, if at all really, by the time I canceled already.

2) I hope and like to believe you have the integrity to understand and/or acknowledge that indeed, after carefully reviewed the above shared info, that I would not have ordered if your sales process, or your site, would have been clearer about ordering policies during the ordering process on the actual ordering pages. The lack of information on those page led to me engage into a purchase I would not have engaged into had I known the information every customer needs to know while ordering. (It might not seem like a big deal, but taking 2 weeks to ship is so unheard of these days, that that info is unique to your store and to experience you offer as a store, and hence should be shared on your actual order page, not in an email sent 10 minutes later).

3) Were both in business and we both understand the value of service and making and keeping people happy, and lastly

4) It should be pretty clear, the above taken into account, that I never would have placed this order in the first place had I known about the long shipping or about the many policies. That is why, if it really comes to the point where Id have to share this above info/email with my credit card company, why they wouldnt think twice about taking care of that charge on my credit card on my behalf. I hope youll take care of it for me instead. That would mean a lot to me. My reasons are pretty damn valid, right? It would be unfair and unjust, right?

Hope you can resolve this asap.
Thank you so much for your understanding and my sincere apologies for any inconvenience.

Well god was I wrong about this being a stand up person.
Easy fix... just called my credit card company and they already told me I am geting my full refund. I should email them a link to this reviews page here. This is so bad you can't make this stuff up... I am not kididng you btw: this is the first time in my life I write a negative review.