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Not sure what has happened but SMartpak never used to "unfulfil" their devliery orders.
Nowadays, my orders arrive damaged and replacements take at least 2-3 calls plus 2pending orders and about 3-4 weeks to arrive. This means whatever you want to buy from Smartpak, prepare to receive in about 3-5 weeks. Even though i've saved 2-5 dollars from each order, i look back at my current and past months' experiences and realise that i've spent about 3-4 hours dealing with their customer services... so basically, i've saved a little money in exchange for a lot of time having to walk them through why they failed to replace their orders.
Tip for consumers:
just ask for refund and not exchanges or replacements. their replacements and exchanges protocols aren't as friendly as they make it sound over the phone.
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So my first order took almost a month to get. You can't get any information online I try their...
