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SmartPak Equine has a rating of 3.6 stars from 5 reviews, indicating that most customers are generally satisfied with their purchases. SmartPak Equine ranks 55th among Horseback Riding sites.
My return was smooth and easy. I accidentally hit the wrong way to refund me. Not a problem and they refunded me with no issues! I wish every online company was like them
Not sure what has happened but SMartpak never used to "unfulfil" their devliery orders. Nowadays, my orders arrive damaged and replacements take at least 2-3 calls plus 2pending orders and about 3-4 weeks to arrive. This means whatever you want to buy from Smartpak, prepare to receive in about 3-5 weeks. Even though i've saved 2-5 dollars from each order, i look back at my current and past months' experiences and realise that i've spent about 3-4 hours dealing with their customer services... so basically, i've saved a little money in exchange for a lot of time having to walk them through why they failed to replace their orders.
My return was smooth and easy. I accidentally hit the wrong way to refund me. Not a problem and they refunded me with no issues! I wish every online company was like them
Smartpak is the best online store for horse products. Their customer service is the absolute best. They are mostly horse people and they get it. I love doing business with them.
Not sure what has happened but SMartpak never used to "unfulfil" their devliery orders.
Nowadays, my orders arrive damaged and replacements take at least 2-3 calls plus 2pending orders and about 3-4 weeks to arrive. This means whatever you want to buy from Smartpak, prepare to receive in about 3-5 weeks. Even though i've saved 2-5 dollars from each order, i look back at my current and past months' experiences and realise that i've spent about 3-4 hours dealing with their customer services... so basically, i've saved a little money in exchange for a lot of time having to walk them through why they failed to replace their orders.
Tip for consumers:
just ask for refund and not exchanges or replacements. their replacements and exchanges protocols aren't as friendly as they make it sound over the phone.
So my first order took almost a month to get. You can't get any information online I try their chatter chat is always down I tried email no one answered email. Now my second one was due to ship and they've charged the money for the AutoShip. Now I'm getting a your order is delayed AGAIN
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SmartPak Equine is the premier online provider of horse supplies and equine supplements.
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