Vita r.

I have contacted Citizen advise to sue StubHub. They asked me to email the issue to
CMA - *******@cma.gov.uk
CMA investigate unfair trade.

My experience with StubHub: I saw ticket selling out soon and bought tickets from Stubhub paying 899 pounds for a Bronze ticket for ICC world cup 2019. Stubbub started selling the same tickets for 399 later after few months. And even the Gold tickets were cheaper than what I paid. No seat details received. They said the sale is final and no returns/refund/cancellation of the ticket regardless of any issue after the sale.

CMA is currently investigating below issues related to these type of websites. It includes the below points

1. It must be clear if there are restrictions on using a resold ticket that could result in buyers being denied access to an event;

2. People should know whom they are buying from for example if the seller is a business and/or an event organiser and can benefit from their legal rights; and customers need to be told where exactly in a venue they will be seated.

3. pressure selling whether claims made about the availability and popularity of tickets create a misleading impression or rush customers into making a buying decision;

4. Difficulties for customers in getting their money back under a website's guarantee;

5. Speculative selling where businesses advertise tickets for sale that they do not yet own and therefore may not be able to supply

6. Concerns about whether the organizers of some sporting events have sold tickets as a primary seller directly through a secondary ticket website, without making this clear to consumers.

Hope it helps people like us to protect consumer rights from these money robbers.