I have always had decent service with Net a Porter. I have ordered a few things that honestly were Target quality (or less) from name designers (Donna Karen, cheap Alexander McQueen, to name a few, but this is true of many high end designers). However, when I heard Howard Stern's wife Beth going on and on on his show about Net a Porter, having things delivered regularly, on first name basis with sales reps, blah blah blah, it just kind of nauseated me.(silly but true).