I was really happy to find some shoes that I thought would get me through the winter. I have short fat feet. An 8.5 slips off my heel and a W is too narrow. I ordered several pairs of shoes in 8WW and they are more narrow than the W that I've tried in any store. Shoes are heavy! Now I need to return them and pay for the shipping myself; AND, they do not include their shipping fees in the refund. Very disappointed and will never order from them again! Basically spending more than $25, for NOTHING!