Vince G.

Further to my review dated 20th November 2018 some further advice for those of you (many many of you by the number of entries onto this Site!) who are dissatisfied with the Products and Service provided by Oak Furniture Land!

On Christmas Evening I was sat watching television and looking at the utter 'shambles' of a television cabinet I had recently purchased from the Company! The gaps in the shelving of 12mm and more - and told by OFL that it was to allow for expansion! Unbelievable!

I realised then that I should NOT have to accept the shoddy workmanship on this cabinet or that on the Dining Room Sideboard which we had also purchased! My Wife and I have worked hard for the money to pay for this furniture (as everyone else undoubtedly has) and on Christmas Evening I sat down and wrote an E-mail to OFL - *******@oakfurnitureland.mypurecloud.ie- further complaining about the poor workmanship in both items... and indeed some days later received a reply.

I actually persisted - e-mail after e-mail, saying how disgusted and disappointed I was that this Company could take my hard-earned money to provide second-rate furniture that I had to sit and stare at and every time I did so become more and more annoyed and frustrated by the fact that OFL would not listen to my complaint or take any action with regards to it!

I was eventually asked what I actually wanted from OFL - and advised that what I actually wanted was for these two items of furniture to be collected ASAP and as soon as they were, a full refund given to me as a Bank Transfer!

It happened! The goods were collected - and the following day I received a full refund transferred to my Bank Account! My Wife and I have since purchased two very nice pieces of furniture from a reputable store close by, where Customer Service was excellent - and nothing was too much trouble! This Company too had heard many many reports of the continuing problems with OFL and were obviously enjoying the 'fruits' of other Customer's dissatisfaction!

DO NOT take 'NO' for an answer from OFL! Bombard their Customer Services Department with e-mail - and eventually, like me, you will hopefully get some satisfaction.

One can only hope that with the Company's continued expansion - their unbelievable Sales Techniques, the shoddy furniture they're selling at grossly inflated prices and some very poor Customer Service that the 'bubble will burst' and they're not going to be around for a lot longer... but get your money returned first!