vinagrace b.

I placed an order online, after and hour and half I called the customer service telling them to cancel my order. They said they can't cancel it. Because I only have a window period of 30 minutes to cancel it. For they dispatched the order immediately so they can ship it. I checked a day after I ordered the tree, they have not shipped it. Yet I cannot cancel my order because its against their policy. They said I can return it but they will charged me for shipping cost both ways. This is like a scam. They should immediately warn the customers that they have only a window period of 30 minutes if in case customers changed their minds. If there is a zero star rating I will do it.