I bought a nice 9ft tree in 2014. Paid $900 for it. First and second years everything worked fine. The next year lights started burning out. I realize it's normal for some lights to burn out but there were a lot. At the end of the 2016 season, I ordered a pack of 50 bulbs from them and replaced 50 burnt out bulbs and at the start of the 2017 season I ordered another 50 bulbs and replaced all of them. Long sections of a strand (20 or 30 lights) would be burnt out. Also ordered another 50 bulbs after 2017 season and used all of them. Called several times and could get no reason why these bulbs kept burning out. This season(2018) I got tired of spending $6 for 50 bulbs so I bought 3 strands of 100 lights each (cheaper for a whole strand than buying their bulbs) and used those bulbs to replace burnt out bulbs. Overall, I've replaced approximately 450 bulbs. So this year I called them to see where they recommended buying new strands of light and they gave me a website. Also when I expressed my dissatisfaction with the tree the rep quickly ended the call. Not happy.