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Viktoryia L.

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Experience: Travel

Member since August 2019

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1 Review by Viktoryia

8/16/19
This is the worst costumer service ever! I was on the phone for 5hrs total today with 6 different representatives JustFly. First they say one thing like partial refunding my ticket due to trip interruption and in couple hours later - no refund. All representatives have such strong accent that it was hard for me to understand what they say. No idea who is working for this company, but be AWARE that this company sounds like a fraud. They literally hang up phone call TWICE on me not calling back after me being for an hour long with one superviser and then with another "superviser" with extremely bad English (I really doubt that I spoke to another superviser). I hope I can attach all photos showing how long were phone call holds and waits and NO RESULTS. NO business with JustFly in future for sure. I wish I could give them 0 stars. Very disappointing experience.

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