Victor Z.

The Jura Machine I have broke for the first time in Jan of 2020 and I first sent it to Jura-parts on Jan 10 of 2020 paying for the service $450. Since then the machine broke 5 more times until I sent it for the 6th time for repair on Oct 22 of 2020. The machine never worked after repair for more than a 1-2 weeks (except after the last time they sent it to me, it worked for 1.5 months and then broke). Several times the machine was dead on arrival. The 11 months period is longer because I could not send it for repair for a long time, because the office was closed during Coved 19. When I inquired the last time after a machine was in repair at Jura-parts for more than a month I received the following email from Ron Oz: Good afternoon, Thank you for your correspondence. We have sent you an invoice for 175$ to cover the warranty. Once paid machine will be fixed and sent home. Kind regards; Ron Oz Jura Parts Admin Jura-Parts.com It was pure extortion: 1. There is no mentioning on their website any warranty for $175 2. Nobody told me upfront that I have to pay additional $175 3. Jura-parts never fully repaired the machine to fulfill their own warranty: Jura-Parts.com Co. Warrants for a period of ninety (90) days from the date of service (1) that service will be performed in a competent and workmanlike manner and (2) that all parts used to service your product will be free from defects in materials and workmanship, unless otherwise specified by Jura-Parts.com Co. Jura-parts service is outrageous: they were not been able to fix the machine for 6 times sending it back to me twice in non working condition. I want them finally to repair the machine so it functions according their warranty and send it back to me.