Well where do I begin I'll start with her name (Lois) I called the store and proceeded to ask questions about presidents day sales on 85"tvs she informed me that she could help me, she had me at I can help you (wow no run around or waiting until she found someone in electronics). She then proceeded to answer any and all questions professionally and I had a lot. To make a long story short Lois should be commended on her ability to articulate with the customers in a way you want to be treated when you're spending your money example, I went with a budget of 1300.00 and and ended up spending almost 1800.00 normally I would have just bought the tv and left but I left with a 86" tv a subwoofer and sound bar and two years insurance now that's what I call good customer service. I guess you can tell I'm a little long winded but Lois made me feel this way, commission well deserved, I feel like whenever I'm in the strip mall where this PC Richards is located I want to stop in and take her to lunch. That being said don't ever change Lois have a blessed career because you definitely don't treat your position like it's just a job. Your out of store some where in the world friend. Lol if there is any way you can show this review to Lois please show it to her I would like for her to toot her own horn