Victoria M.

I have used Time Warner, now Spectrum, for many years. I attempted to cancel and they are billing me a full month of service at a non-discounted rate because I called in to cancel on February 9,2022, and they said my billing month began on February 8,2022 and advised they don't prorate. I explained that I had been paying the full rate for internet service for many years on time every month and requested that they remove the charge for the service I did not use. They repeatedly refused. After speaking with a 3rd person at Spectrum they agreed to reduce it by $50.00 and then sent me a bill for the full amount. I have repeatedly attempted to go onto my online Spectrum account to pay and cannot access the account. I'm saddened to say the least. Their customer service has a bad reputation for a good reason.