I am experiencing the very same had I read these comments first I would have never ordered from them! I ordered a f1 hat 22. 12. 13 it is now 28. 1. 14 and not received! I emailed them 2wks ago they assured me the order would be despatched Friday 17th January. When I log on to my account there is nothing showing on my order history?! I've yet again emailed on Sunday 26th still waiting for reply...!