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Victor D.

Contributor Level

Total Points
84

1 Review by Victor

OLX
  • OLX

7/17/17

What a shame... OLX used to be an efficient, highly effective, user-friendly, web platform for buying and selling. In a number of ways, it's functionality surpassed that of its biggest SA competitor, Gumtree. Unfortunately, however, OLX seems to have lost the plot.
Basic things such as being able to easily switch between local and country-wide searches (among numerous other things) is now a thing of the past. The new 'upgraded' OLX website is neither effective nor convenient to use, and has simply become a huge disappointment.
If OLX stays with its new 'upgraded' format and functionality, I'm done with it. I wonder if OLX senior management has any idea of the extent to which they are alienating their hard-won customer base by imposing on them this cumbersome and frustrating new website format. I suspect that most OLX users (up to this point), will indeed now be switching over to using Gumtree exclusively.
Whoever at OLX is responsible for their new 'upgraded' website and associated customer/user experience really should lose their job over this. They've really screwed up the OLX experience for all by having quite significantly misread what their customer base values in terms of the OLX "user experience."
Adios, OLX... hello, Gumtree!

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