Vicki V.

I was recommended to find my birthday dress on this site. Found the perfect 2, ordered it, paid for expedited shipping so it would make it in time for my flight. The next day at 6pm I received an email saying my order was cancelled, I was blocked from using my app, and they needed my personal info (identification, bank statement with address, and my card number with the last 4 digits showing, etc.) I sent all requested info. The customer service is non existent. I used the customer service chat the rep told me I'd receive a call the next day. Even though I expressed the urgency, I still didn't receive a call. I emailed customer service, expressed urgency and asked how long the process was, they completely ignored my question and basically to me to wait. Still no call. I had to use a friend's account to order! It has been over a week! Customer service still hasn't contacted me and I'm still blocked out of my app. Who did I send my personal info to?!

It's ironic how ASOS.com can still send me hella emails to buy but I can't place any orders!