Vicki R.

We rented a car from AVIS in Naples, Italy, from 1/17 to 1/21/23. Paid in full on 1/23. On 3/20 I was charged $59.56 w/o explanation. Called on 3/29 to dispute charges. Never heard back. Called again 4/4 and AVIS was unable to explain charge. On 4/21, I received an email indicating the charge was for a missed toll. However, they wouldn't produce the bill & directed me to contact issuing authority. I did so but they also never produced any proof of the charge. I paid the $59.56. On 7/20/23 I was charged $54.86 again w/o explanation. I called on 7/20--again they couldn't explain the charges. Have heard nothing since. Waisted so much time in March and now again in July. My recommendation is to with any other car rental company and save yourself headaches.

I would never rent from Avis/Budget again and would give them zero stars if able. My daughter and I rented a car in Naples, Italy January 17-21,2023. Two months afterwards I noticed there was a charge to my VISA from Avis for $59.56

I did not receive any notification before seeing this charge and called Avis on 3/29. After calling I didn't hear anything back until I received a letter on 4/4 (dated 3/10). I called customer service a second time on 4/4 and was sent an email form to complete. Hearing nothing further, I contacted VISA directly to dispute the charge on 4/20 and ironically I received an email from Avis on 4/21.

I was told that I received some type of motor vehicle fine but never saw a bill. While I'm unsure how I received such a fine, as I paid all the tolls with either cash or credit, I find it unusual that it took over 2 months for AVIS to receive this fine. Furthermore, I do not understand why I was not given an opportunity to either pay or contest the fine directly--instead of being charged an administration fee of $48.80 EUR. They attached a letter in Italian that provided absolutely no information in English on who to contact to contest the fine or when they contacted AVIS.

I had not rented from Budget/AVIS in many years and am sorely disappointed in the way this matter was treated. Beware..."WE TRY HARDER" is just a slogan without any meaning.