ViP P.

NO STAR review: I had a lifetime cloud back up plan and recently Zoolz informed me that my lifetime plan will become obsolete unless I upgrade to a premium plan at AN ADDITIONAL COST TO ME. Further, I paid for my Lifetime plan almost 3 years ago and thought that was the end of any additional fees. And if I do agree to an upgrade on THEIR TERMS, I will be paying for an annual subscription, meaning I will have to pay whatever they are charging each year and no doubt, each year the cost will go up.
This company has acted in bad faith and am not quite certain how they are able to not honor their agreement for my lifetime plan, but they are. I did try to get a full refund on my original payment for the Lifetime plan, but was denied since it was well past the 30 days to request a full refund. And I have reported them to the BBB but I am not sure if they can do much since this outfit is out of the UK. I can certainly let others know however about their deception and dishonesty by giving Zoolz poor reviews on this site as well as others. I say shame on them.