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LightInTheBox

Wholesale Clothing

“Resolved to my satisfaction”

7/10/18

• Updated review

Agreed to keep the products after a generous partial refund...

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“Cancelled within 5 mins of ordering still sent out item”

11/18/17

• Previous review

I ordered in the spur of the moment thinking it was a good deal. I then cancelled MINUTES later (4 minutes) However they still shipped out the goods few hours later which were worth £454, although their policy clearly states "orders may be cancelled for a full refund at any time until the order is shipped". After weeks of going back and forth regarding the return they are just ignoring my messages after saying they would refund return postage and the cost of the order. Very unprofessional! Please stay away!

LightInTheBox F. – LightInTheBox Rep Over a year old

This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, I had conducted ticket ID=16708401# in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

LightInTheBox F. – LightInTheBox Rep Over a year old

Dear customer

Fast shipment is one of our service concept for our customers. Our warehouse work all effort to improve the shipping time.
And to avoid the same issue happened again, we are consulting with our IT to provide-self cancel service.

But we are so glad that we had made an agreement in ticket #16708401. We as customer service are always find a reasonable solution for our customers.