V G.

This is the second time I book through Justfly. First time was a bad experience. Second time was a horrible experience in which is costing me $2000 extra to get to my destination. In March 2016 my family and I booked tickets to Mexico for Thanksgiving week. Some us were scheduled to arrive on the same flight, but returning on different flights/dates. One of my cousins flight was cancelled in August. I called 3 times to confirm if our flight was cancelled. I was told no and that flight was still operating.
We are scheduled to leave Nov. 20,2016. My flight along with some of my family members flight was cancelled just TWO WEEKS before we are set to leave. No email, phone call, or text was sent to let us know that our flight was cancelled. The only reason I knew is because I checked my credit card statement and saw credit on my account. My other cousins called and asked why they were not reimbursed and were told that they would be reimbursed in 4-8 weeks. DO NOT BOOK THROUGH JUSTFLY. THEY MUST BE A BROKER COMPANY THAT LIKES TO FALSLY BOOK FLIGHTS, CANCEL THEM, HOLD ON TO CUSTOMERS MONEY AND PERHAPS EARN INTEREST ON THE HOLDINGS.