Verna G.

I placed my "Get Well" Order via Internet on 6/24/16 for delivery on 6/30/16 to an address where my friend has lived for many years. When I tried to submit my order, I received an error notice that stated the address could not be confirmed as a good address. Then I called my friend's mother to confirm I had the correct address which, of course, I did. Still Shari's Berries would not accept that address. So I placed a phone call to Customer Service explaining my problem. He placed my order and gave me an additional 5% discount for my inconvenience. I assumed, incorrectly, that he would double check my internet order to ascertain whether or not it had been received. I also mentioned to him that I felt perhaps the extreme shipping costs were due to the beautiful, white pedestal dish the berries were arranged on in the ad. He said no, the berries were sent in a box and individually wrapped in paper. OK, I accepted that, reluctantly, feeling it was false advertising. After our conversation, I thought I should check my e-mails. Much to my shock, there were two orders shown with different order numbers. I knew then that I would be charged twice on my credit card for one order. I called them back, and much to my surprise, the Customer Service person I spoke with made it extremely difficult to cancel the first order, which they had advised me was not a good address and could not ship to it. After reading all of the negative reviews, am waiting to see if my friend's gift is #1, received on 6/30; #2, in good, edible condition; and #3. Whether or not I will be charged for two orders. After reading all the negative reviews, my common sense tells me to call Shari's Berries and cancel the order, but being the eternal optimist that I am, thought I would wait until 6/30 to see if my order arrives in a timely manner and in good condition. If it does not, I will be calling my credit card company and having a refund put on my account via a dispute. Thank you all for taking the time to write your reviews. It has been interesting and more than just a little frightening that a company like this is still in buiness. Also, I was told the berries came from California.