I bought this as a gift for my brother and his family. The shipping said it would be there in nine days. I ordered it the beginning of December and it was just received January 5 so having said that they absolutely loved what I ordered. It was a family tree with their names engraved, they think it's just beautiful. So I would order again from them however, I would take into consideration how long it would take to get where I wanted it to go. I was pleased.
I got an automated response probably from AI. I sent another email about how long it would take and I got the exact same email again, more than likely AI.