Lightinthebox is very positive in answering my concerns. They also refunded me on my orders that were out of stock. I received my packages and the items are nice.
This is Customer Service Supervisor from Lightinthebox. I would like to help with all your problems.
We regret to tell that some of your items were delayed in the processing phase due to the unexpected high demands. We have asked the suppliers to prioritize the processing. Would you please be kindly waiting for a few more days? I also would like to apply for a compensation for you, to show our apology.
We also checked and confirm we did not charge you more. If you confirm you were charged more than these two orders, I will help you investigate the case further with our financial department.
I had conducted new Ticket ID =23267065 in our ticket center to follow up your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Venus Has Earned 1 Vote
Venus T.'s review of LightInTheBox earned a Very Helpful vote
This is Customer Service Supervisor from Lightinthebox. I would like to help with all your problems.
We regret to tell that some of your items were delayed in the processing phase due to the unexpected high demands. We have asked the suppliers to prioritize the processing. Would you please be kindly waiting for a few more days? I also would like to apply for a compensation for you, to show our apology.
We also checked and confirm we did not charge you more. If you confirm you were charged more than these two orders, I will help you investigate the case further with our financial department.
I had conducted new Ticket ID =23267065 in our ticket center to follow up your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.