I ordered 2 pairs of ugg boots for my girls on 12/20/2010.It is now 12/28 & i have no tracking # nor contact information for the shipping company supposedly sending our order. I go an unprofessional "Hello dear... don't worry... your order is on it's way" on 12/24 & a charge over the amount of the total purchase on my credit card. THIS IS SO WRONG! NOT a good site@ all! BUYER BEWARE!