Same experience as everyone here. I have ordered a dress over 250 dollars. It's been 1 month now and no answers. I've contacted the support team 4 times but they ignored me and shut down all comments on their instagram page.
I wish I read these comments before ordering.
Please, don't order from them.
Tip for consumers: Run away from that brand.
Products used: No products. Because they don’t ship your order. It’s a scam.