Vania K.

I ordered two items from Tidestore on July 17th and got an email about 2 weeks later saying that one of the items was out of stock. They requested that I pick another item within the same price range (or up to 10% more expensive) or I could also get a refund. I opted for the refund and was immediately refunded. A little over a week later, they said there was something wrong with their systems and they couldn't retrieve the item info on my order and asked me to specify the color of the item again. It's almost been a month and I haven't received my items, or even a tracking number, but it does seem like they are responsive.