Chelsy V.

Signed up for a trial and cancelled it before the trial period ended. I was charged anyway for the next three months. When I contacted customer service they tried to say I should've got a cancellation email (no, you get a cancellation email for cancelling the actual annual subscription and not for cancelling the trial). They tried to offer me a discounted monthly fee which I refused. Then they told me I would have to pay the early cancellation fee of $160 which I also refused. FINALLY, they agreed to refund me the three months I paid without the cancellation fee. If this happened to you, do not take no for an answer. It's a scam.