Van H.

I bought a pair of shoes. L L Bean sent the wrong size. When I attempted to get a new pair sent to me, I was told that even though the size error was theirs, expedited shipping would be seven days. I told them I would be returning the shoes for a refund. 22 days later I received a call from LL Bean asking if I wanted a pair in the correct size sent to me. So, I made my fourth call to LL Bean to explain that I wanted a refund. I don't know what has happened in the past five years, but customer service is poor as is the quality of the product. (I have been a Bean customer for 25 years.)