Vanessa M.

35 business days to get my phone unlocked, I only received one email update and one update online in my order. After about 15 business days I was told it would be "any day now" after I contact the sales department. I know the website says it can be longer then 1-5 business days but weekly updates would be nice just to know it's still being worked on especially after such a long delay. I was very disappointed with the communication. I understand that the time it takes is out of your control but communication is not. You even have a great way to check your Order status online but it isn't any help at all if it is not updated. Very disappointed but my phone is NOW unlocked so I give you 2 stars for getting it done.