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Even though they claim that it was 100% silk, the sleeping cap I've ordered isn't silk. It's the worst actually, my hair gets static which is exactly what I have wanted to avoid. So disappointed. I have waited for ages and I doubt I will get any money back. DON'T TRUST THEM. It is not silk but some sort of polyester.
Tip for consumers:
They are lying
Products used:
None
Vanessa K.'s review of LilySilk earned 8 Very Helpful votes
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I paid around $500 on the site only to realize the quality of the items were very very bad. For...
Dear customer，
Thank you for your feedback on Trustpilot.
We are sorry for this unpleasant experience.
There may be some misunderstanding here.
At LILYSILK, We use only premium materials and will not compromise with inferior-quality products no matter how. Most of our products are made of grade 6A mulberry silk and most of them own OEKO certification and are safe and healthy for your skin.
Meanwhile, we offer a 30-day easy return or exchange guarantee if customers are not completely satisfied with your goods from LILYSILK. If you don't like it, please feel free to contact us, we will reply to you within 24 hours on our business days.
We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Please feel free to contact us; we will reply to you within 24 hours on our business days. Here is our email: support@lilysilk.zendesk.com.
Best regards,
LILYSILK Customer Service