Been Holidays office staff is is very poor in listening to the suggestions of travelers. In order not commit anything, they do not reply to e-mails. Me. Agarwal, did not have time for customers. Our Japan trip was NOT planned properly. We were told 3 star hotels but in reality two hotels weren't even 2 star. Vegetarian Breakfasts & lunches were not attended to properly. Our time was lost in traveling by bus which could have been saved if we were travel (with little extra money) by flight, bullet train or metro. I would rate Neem Holidays ZERO (0).