Valerie G.

Ordered 2 air conditioner filters. Website said in stock. Received a "we received your order" email. Waited 3 weeks, giving the COVID times, no contact. Called customer service gave an order # then found my order but didn't know what happened. Sent me to products department, no one answered. Hung up. Next day call from products department. Stated out of stock and no plans to get any more. Asked what happened he said "I don't know someone dropped the ball. I'm just helping out by making this call". Nothing I can do. I asked to please refund my money next week not in 3 weeks. Really no one has any idea. Give me a break!