Valerie A.

NO STARS IF i COULD! DO NOT USE THIS SITE. We booked a hotel in Philadelphia for the flower show a month before through AMOMA. This was a non-refundable booking. We had a booking confirmation but when we arrived late in the afternoon & tried to check in, the hotel had no reservation in our name. It took us 2 hours in the hotel lobby to contact someone at AMOMA through the online chat. THe phone number for the company is in Geneva, Switzerland, & I was placed on hold for over 20 mins through an automated system & finally hung up. I have no idea what that call will cost me. Due to the convention, that hotel & all hotels in the surrounding area were booked solid. We ended up driving 20 mins away to stay in a different hotel & had to drive back in the next morning. THis pretty much ruined our plans for a night out in Philly. I can't imagine what this would have been like if we had flown into a destination with no reservation. We were lucky we had the car, but it was so frustrating. AMOMA did refund the money charged, but I will NEVER use this site again, no matter what rates they advertise. THey cannot fulfill those cheap reservation promises & then just cancel your reservation without any notification. BUYER BEWARE