I agree with several reviewers that this site appears to be a scam. I have never spoken to a rep, not once. Can't ge through with a phone call, an e-mail or a fax (although these are listed on the website). I ordered Nov. 29,2010 and no package yet. I can't imagine what the positive reviewers did to get their orders. Please share. I am very disappointed because I ordered the item for my best friend and, while he understands, I don't.