Uzma F.

Many people moan about the photoshoot fees, these we believe are pretty decent and worth it. But once you sign up and pay, most people will never hear from them again. We are still owed a £25 refund from attending the photoshoot, but no one answers emails or gets back to phonecalls. Plus despite paying the £75 we cannot see our child on the website, even though we are assured he is A list. But mainly the absolute lack of communication is extremely unprofessional and rude. We've called multiple times over the last 2 months and each time the receptionist says they'll mark it as priority and get back to us. A complete joke. Disputing through PayPal now and have evidence of all the ignored emails and calls.