Patricia U.

Would leave ZERO star, but not an option.
REFERENCE: WARRANTY CASE #*******
I am so dissatisfied with the Customer Service I have received regarding the above-mentioned warranty case. Pep Boys at 7469 Park Meadows Dr, Lone Tree, CO, replaced my air conditioner compressor on August 12,2023. I paid $1264.78 for all work and parts. On September 14,2023, the air conditioner was no longer working. I took it to my local mechanic, where I live in Idaho, and the diagnosis was that the a/c compressor is leaking at case half. So I contacted Pep Boys Customer Service on September 22,2023, and to date, November 10,2023, I am still trying to get CUSTOMER SERVICE. Yesterday, a check for $857.19 was delivered to my home. This check only covers parts and labor, nothing else. So I have paid Pep Boys $407.59 for a working air conditioner for 30 days. This is wrong. I am a very, very unsatisfied customer and will never use Pep Boys again. I will let everyone know that their work, warranty, and customer service are all worthless.