Upset R.

My wife called to inquire about a hotel booking, was asked for her CC info and then to hold for a 'confirmation number'... woman came back on the line to say the last room had just been booked and, as such, there was no Confirmation number because there was no reservation. Then a few minutes later our Chase alerts showed a charge on our card. We called reservations.com back and they claim to have NO RECORD of my wife's call, not her phone number or email... of course they wanted the 'confirmation number' but, because of the issue with a sold out hotel, they then said since there's no confirmation number they are unable to help us...

Called Chase and their dispute department... once the pending charge settles then we can call and place a formal complaint so they can then pursue this as a fraud case...