I received a gift for my son. It was too small on him so I took it in, tags still on, to exchange it. They looked up the price and told me to find something else. When I went to check out they said that the people who had bought the gift had bought it just over a month ago so there was nothing they could do. No exchange, not even for a bigger size. I asked to speak with the manager and she said the system would not let them do it. Company policy. I phoned costumer service and spoke with someone incredibly stupid who kept repeating the same sentence rather than responding to any of my questions. Will not be doing any doing any holiday shopping or any other shopping there!